Your privacy matters to us. Learn how we collect, use, and protect your information.
Fire Instenk ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices for our website, mobile applications, events, and related services. By using our services or attending our events, you agree to the terms outlined in this policy.
When you purchase tickets, create an account, or contact us, we collect personal information including your name, email address, phone number, billing address, and payment information. For event check-in, we may collect government-issued ID information to verify age requirements.
We automatically collect certain information when you visit our website or attend our events, including IP address, browser type, device information, pages visited, time spent on pages, and referring website. At events, our interactive wristbands collect anonymized data about your location within the venue and interaction with event features.
Fire Instenk events are high-energy experiences where professional photography and videography take place. By attending our events, you consent to being photographed or recorded. These materials may be used for promotional purposes on our website, social media, and marketing materials.
We use your information to process ticket purchases, send event confirmations and updates, manage event check-in and security, provide customer support, and enhance your event experience through personalized features.
With your consent, we send promotional emails about upcoming events, special offers, and Fire Instenk news. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We analyze collected data to understand attendee preferences, improve event experiences, develop new features and events, optimize our website and mobile app, and ensure the safety and security of our events.
We share information with trusted third-party service providers who assist us with payment processing, ticketing platforms, email marketing services, event technology providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We may disclose your information when required by law, to respond to legal processes, to protect our rights and property, to prevent fraud or security threats, or in connection with a business transfer or merger.
We may share your information with other parties when you explicitly consent to such sharing, such as when you participate in contests, promotions, or partner programs.
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure payment processing through PCI-compliant providers, regular security audits and updates, restricted access to personal information, and secure data storage with encryption at rest.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Ticket purchase information is retained for 7 years for accounting and legal purposes. Marketing data is retained until you opt out or request deletion.
You have the right to access the personal information we hold about you and request corrections to inaccurate or incomplete information. Contact us at privacy@fireinstenk.com to exercise these rights.
You may request deletion of your personal information, subject to legal retention requirements. Note that deleting your account may prevent you from accessing past ticket purchases or attending future events.
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences, or contacting us directly. Even if you opt out of marketing, we will still send transactional emails related to your ticket purchases and event attendance.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality and your ability to access certain features.
Essential cookies are required for website functionality and ticket purchasing. Analytics cookies help us understand how visitors use our website. Marketing cookies track your browsing to show relevant advertisements. Preference cookies remember your settings and preferences.
We use third-party analytics services like Google Analytics to understand website usage. These services may collect information about your online activities over time and across different websites. We also use social media pixels to measure the effectiveness of our advertising campaigns.
Most Fire Instenk events are for attendees 19 years and older. We do not knowingly collect personal information from children under 13. For all-ages events, tickets for minors must be purchased by a parent or legal guardian. If we discover we have collected information from a child under 13, we will delete it immediately.
Fire Instenk is based in the United Kingdom. If you are located outside the UK, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and UK GDPR adequacy decisions.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new 'Last Updated' date and sending an email to registered users. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@fireinstenk.com | Phone: 0333 533 1515 | Mail: Fire Instenk, Brixton, South London, UK | Company Registration Number: 16917538. We will respond to your inquiry within 30 days.
We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. Below is a full breakdown of every cookie type we use and exactly what it does.
A cookie is a small text file stored on your device when you visit a website. Cookies help websites remember your preferences, keep you logged in, and understand how you use the site. They cannot run programs or deliver viruses — they are simply data files.
These cookies are strictly necessary for the website to function. Without them, core features like ticket purchasing, login sessions, and secure checkout cannot work.
What it tracks
Third-party providers
None — set by Fire Instenk only
These cookies help us understand how visitors interact with our website — which pages are most popular, how long people stay, and where they come from. This data is anonymised and used to improve your experience.
What it tracks
Third-party providers
Google Analytics, Hotjar
These cookies track your browsing activity to show you relevant adverts for Fire Instenk events on other websites and social media platforms. They also measure how effective our ad campaigns are.
What it tracks
Third-party providers
Meta (Facebook/Instagram), Google Ads
These cookies remember your choices and settings so you don't have to re-enter them every visit. They make your experience more personalised and convenient.
What it tracks
Third-party providers
None — set by Fire Instenk only
You can control non-essential cookies at any time. Here's how to manage them in the most popular browsers:
⚠️ Disabling essential cookies may prevent you from purchasing tickets or using key features of the website.
We use cookies to enhance your experience, analyse site traffic, and personalise content. You can choose which cookies to allow below. Cookie Policy